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WARRANTY

UNKNOWN. OFFER A LIMITED WARRANTY OF DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF ONE (1) YEAR AFTER ORIGINAL PURCHASE IF PURCHASED FROM AN OFFICIAL UNKNOWN. STOCKIST. 

PLEASE NOTE THE WARRANTY DOES NOT COVER BATTERIES, GLASS OR STRAPS. IT DOES NOT COVER DAMAGE CAUSED BY ACCIDENT OR LACK OF CARE INCLUDING WATER PENETRATION.

IF YOUR WATCH REQUIRES ATTENTION WITHIN THE FIRST YEAR OF PURCHASE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY EMAIL: HELLO@UNKNOWNWATCHES.COM. WE WILL GIVE YOU A RETURN ADDRESS AND A REPAIR AUTHORISATION FORM. YOU WILL BE ASKED TO PROVIDE PROOF OF PURCHASE OR A STAMPED WARRANTY BOOKLET. 

IF YOUR WATCH REQUIRES ATTENTION OUTSIDE OF THE ONE (1) YEAR WARRANTY PLEASE CONTACT OUR TEAM WITH DETAILS AND THEY WILL BE ABLE TO QUOTE FOR THE REPAIR. 

PLATING

OUR CASES AND CASE BACKS ARE MADE FROM STAINLESS STEEL AND SOME STYLES ARE PLATED IN GOLD OR ROSE GOLD. THIS PLATING IS NOT COVERED BY OUR WARRANTY. 

BATTERIES

OUR WATCH BATTERIES ARE STANDARD BATTERIES. THE AVERAGE LIFE FOR A WATCH BATTERY IS 12 MONTHS. CHANGING A BATTERY WITHOUT THE CORRECT TOOLS CAN DAMAGE THE METAL AND DELICATE PARTS INSIDE THE WATCH, SO WE RECOMMEND VISITING A REPUTABLE JEWELLER FOR THIS. PLEASE DO NOT ATTEMPT TO OPEN THE CASE BACK YOURSELF AS THIS CAN INVALIDATE THE WARRANTY.

WATER RESISTANCE

OUR WATCHES ARE NOT WATERPROOF AND THEREFORE MUST NOT BE SUBMERGED INTO WATER. YOUR WATCH IS WATER RESISTANT TO 3ATM. THE WATCH IS DESIGNED TO WITHSTAND LIGHT SPRAY AND PERSPIRATION ONLY. BATHING OR SWIMMING MAY CAUSE SEVERE DAMAGE.

CONDENSATION

IF YOUR WATCH EXPERIENCES A SUDDEN CHANGE IN TEMPERATURE OR PRESSURE, YOU MAY NOTICE A CONDENSATION APPEARING UNDER THE GLASS. THIS GENERALLY DISAPPEARS BY ITSELF IF LEFT ALONE. PLEASE DO NOT ATTEMPT TO AID THIS BY EXPOSING YOUR WATCH TO HEAT TO DRY IT OUT AS THIS MAY DAMAGE THE WATCH AND WILL ONLY CAUSE THE CONDENSATION TO PERSIST. IF IT DOES NOT DISAPPEAR, PLEASE CONTACT OUR TEAM BY EMAIL: HELLO@UNKNOWNWATCHES.COM.

LEATHER

OUR LEATHER STRAPS ARE MADE FROM GENUINE LEATHER. THE NATURE OF TANNED LEATHER IS THAT IT WILL CHANGE OVER TIME. IT IS HIGHLY LIKELY THAT YOU WILL NOTICE CREASING OR COLOUR CHANGES WHICH IS CHARACTERISTIC OF LEATHER AND THE LEATHER WILL PICK UP MARKS AND STAINS WITH NORMAL USE. THIS IS NOT A FAULT OR A QUALITY ISSUE.

IN ORDER TO PRESERVE YOUR LEATHER WE DO RECOMMEND TREATING YOUR LEATHER STRAP WITH A LEATHER PROTECTOR BUT YOU DO NEED TO TAKE CARE TO ENSURE THAT IT DOES NOT COME INTO CONTACT WITH ANY HARD-WEAR ON THE WATCH (THE CASE, LUGS AND BUCKLE) AS THIS MAY DAMAGE AND TARNISH THE HARD-WEAR.

LEATHER IS A NATURAL, POROUS MATERIAL AND WE WOULD STRONGLY AVOID EXPOSING IT TO WATER AND MOISTURE, AS THIS WILL SHORTEN ITS LIFESPAN. SHOULD YOUR LEATHER STRAP GET WET WE RECOMMEND WIPING IT CAREFULLY WITH A SOFT DRY CLOTH AND ALLOWING IT TO DRY OUT AT ROOM TEMPERATURE.

CARE SHOULD BE TAKEN NOT TO EXPOSE YOUR WATCH TO DIRECT SUNLIGHT OR HEAT, AS WELL AS DAMAGING THE HARD-WEAR IT MAY RESULT IN YOUR STRAP CHANGING COLOUR.

IF YOU WOULD LIKE TO PURCHASE A REPLACEMENT STRAP WE DO HAVE A LIMITED AMOUNT AVAILABLE. FOR PRICES AND FURTHER DETAILS OF WHAT STRAPS ARE AVAILABLE, PLEASE CONTACT OUR TEAM BY EMAIL: HELLO@UNKNOWNWATCHES.COM.

ADJUSTING THE ENGINEERED STYLE

IN ORDER TO ADJUST THE DATE ON YOUR ENGINEERED STYLE WATCH, PULL THE CROWN OUT TO THE FIRST POSITION AND TURN ANTICLOCKWISE. TO ADJUST THE TIME, DAY OF THE WEEK AND 24 HOUR CLOCK DIALS, PULL THE CROWN OUT TO THE SECOND POSITION AND TURN CLOCKWISE UNTIL CORRECT.